Hello.

Thank you for dipping into my site.  Below you can read my FAQ & Terms below.

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WELCOME TO YOUR OWN BESPOKE PAINTING.

I have lots of FAQ's below, so please do have a read through.  The main details are below.

If you would like to order a dog portrait, you can…

  • Either email me at info@samanthabarnes.co.uk or call my mobile on 07891 698 847 to discuss a timeline. This is usually 3-4 weeks but if you need me to work faster, I’m happy to accommodate if I can.

  • Send on 6- 8 photographs of your dog via email.

  • Once you are happy, a 50% deposit is required before I begin painting. The final 50% is paid upon completion, prior to sending out your portrait. (There are other payment options too, please see my pricing page)

  • Postage & Packaging is free within the UK. For overseas orders, a £30 supplement is applied (sorry!)

Alternatively, you can purchase your dog portrait outright in my shop, moving straight into the process. This way, I begin painting your dog immediately I receive your dog photographs.

I look forward to hearing from you soon.

Samantha.


FAQ

WHAT DO YOU NEED FROM ME?

Between 6 - 8 Photographs are needed, along with some key details about your dog.  The photographs don’t need to be amazing, just some of the whole dog, a couple of close up face ones (especially the eye area) and a detail of his/her fur is helpful too.

HOW DOES THE PROCESS WORK?

It's fun.  Firstly, I email you a simple document stating that I am going to be making a painting for you with your estimated time of completion.    Once I start working and reaching a certain stage, I'lI send you an email entitled 'NOT FINISHED YET!'.  This email will have the layout of your painting and together we work from there.    At this stage, we chat about things you may like to add into your painting, such as background colours, dog toys, blanket etc.    This stage is normally a week or two, from my receiving your photographs.

HOW DO I PAY?

Payment can be taken in different ways according to what works for you.  Preferably a 50% is made before I begin your commission and 50% upon completion, before your painting is packaged and posted. 

I’m happy to offer Part Payment options which will be arranged before I begin working on your painting. It’s worth noting that I will need to take a least some payment before I begin work. Your painting will be sent to you upon completion of payment.  The installment method of payment, doesn’t effect the actual painting process, I have clients that enjoy paying over 10 months for commissions.  Happy to chat budgets anytime.

You can also simply purchase your dog painting online in my Shop. Once purchased, the process begins the moment I receive your dog photographs.

CAN I COMMISSION A PAINTING AS A GIFT?

Absolutely, many of my portraits are gifts for loved ones.   I have some beautiful, especially designed 350gsm Gift Certificates which allow me to write your details on prior to sending out to you.

The Benefits of purchasing a Gift Voucher are…

  • I get to work directly with the owner of the dog I’m painting.

  • They get to choose background colours & tones with me.

  • They can select the photographs they would like me to work from.

  • I may even get to meet the dog, sometimes this can really help when painting them.

  • You purchase & give - not having to make any of the above decisions.

  • You still get to be the best gift-giver ever.

Important facts about Gift Vouchers.

Your Gift Voucher is to be used within ONE YEAR of purchase.

Postage & Packaging is included within the UK.  For oversees shipping, a £30 supplement is applied.

You can purchase a Gift Certificate here BUY A DOG PORTRAIT GIFT VOUCHER

CAN I PAY IN INSTALMENTS?

Instalment paintings are absolutely fine with me.  Up to 10 months.  

DO I NEED TO PAY FOR P&P?

Not within the UK as the P&P is included in the price.  For clients further afield, I have a supplement of £30 for international delivery.  I honestly don’t like charging but the costs are high, I’m sorry. I can research prices for you before we commence the commission if it’s likely to be higher than £30

CAN I CHOOSE THE BACKGROUND COLOUR OF MY DOG?

Yes indeed, I will send you some samples of others if you would like me to.  Have a think about where you would like to hang your portrait in your home, I’m only too happy to chat colour schemes!

GREETING CARDS, EDITION PRINTS & REPRODUCTION

In the past, I have enjoyed great success in publishing Greeting Cards, Limited Edition Fine Art Prints, Home Products and more with my artwork on. By Law, the artist always keeps copyright, this needs to be pointed out to you before your painting is made.

Occasionally, I have a pang to make some more of these prints, especially for annual dates such as Valentines, Christmas, etc and it may be that I use the digital image of your painting to include in the collection.

Legally, this is a choice I can make as the originating artist, but I always make a point of checking that this is OK with the the family/dog-owner out of curtesy. I can’t guarantee that I can always ask (eg, if you moved to The Bolivian Jungle, with no signal or communication method) but it’s important that you are aware, that I may well use the digital image in the future. Most of my clients are only too happy to see their dogs out in the world, but I will always do my best to check with you first.

If you have any questions about this, please don’t hesitate to call me on 07891 698 847 or info@samanthabarnes.co.uk


HOW WILL MY PAINTING BE DELIVERED?

Paintings need to be packaged before sending.  All prices are included in the cost of your painting, and I usually send out via My Hermes or Royal Mail.  For international orders, Parcel Force is my preferred carrier.



WHAT IF I HAVE TWO (or more) DOGS?

Happy to chat further about this as I do have options for multiple woofers - however I must say that I prefer to paint one dog on each canvas, we can happily chat sequences.   I am currently working with one client that has 9 dogs! Please see my ‘Animal Families’ page.

HOW LONG WILL I HAVE TO WAIT?

Normally, your commissioned painting will take about 2-5 weeks from my having your photographs.  Please do ask if you are working to a deadline and I will do all I can to make your work in time.

CAN YOU MAKE ME SOMETHING COMPLETELY DIFFERENT?

I'm open and flexible to all ideas - let’ chat about your idea.

DO YOU PAINT DOGS POSTHUMOUSLY?

Absolutely, many of my commissions are of much loved dogs that have died.  Having a bespoke painting of them is a wonderful way to celebrate a much loved friend.   I often asked to paint these as gifts to the bereft owner and feel very honoured to do so.


DO YOU SUPPORT ANY ANIMAL CHARITIES

I'm really proud to say that I do.  I work in different ways, mainly by donating bespoke portraits as auction prizes for major charity fund raising events.  Recent ones include the charities Home Start and Art For Cure. I make cash donations too.

I’m currently working on a ‘Charities & Campaigns’ page here on my website, it will be published very soon.

& Finally…

You can read below my terms and conditions. I have as few as possible but it’s important that you read them before we proceed.  If you have any further questions, please don’t hesitate to email me on info@samanthabarnes.co.uk or call me on 07891 698 847.

Many thanks for reading, hope it wasn’t too long for you!

Samantha


Terms of Service

  • Copyright ALWAYS remains with the artist.

  • Gift Certificates must be used within ONE YEAR from the date purchased.